Operations service

MSP Security Oversight

Oversight and accountability for security responsibilities delegated to MSPs, internal IT teams, and vendors.

Oversight for distributed security responsibilities

MSP security oversight addresses situations where security responsibility is distributed across MSPs, internal IT teams, and vendors, but accountability is unclear or unenforced. The service focuses on clarifying ownership, verifying delivery, and escalating when expected security outcomes are not being met.

While commonly applied to MSPs, this service also applies to in-house and hybrid delivery models where security work is distributed across internal IT teams and third-party providers. It provides oversight and escalation across distributed security responsibilities, not hands-on execution.

When it’s a fit

  • You rely on an MSP or external provider, but cannot clearly verify security outcomes
  • Security responsibilities are assumed to be covered, yet gaps persist or recur
  • SLAs and ticket metrics exist, but do not reflect real security risk reduction
  • Hybrid delivery creates handoff failures between internal teams and providers
  • Leadership lacks confidence that delegated security work is being completed and sustained

What you get

  • Clear definition of security responsibilities and ownership boundaries across providers and teams
  • Independent oversight to verify provider delivery across critical security domains
  • Escalation when delegated work stalls, drifts out of scope, or degrades over time
  • Visibility into gaps created by vendor boundaries, assumptions, or exclusions
  • Decision-ready reporting focused on accountability and completion, not activity
Define scope and engagement model

We scope this service around environments where security responsibility is spread across providers and teams, but ownership and accountability are unclear.

We’ll define the engagement model, establish oversight and escalation boundaries, and provide pricing based on the responsibility domains in scope, and required cadence.

Pricing is defined by the number of providers, responsibility domains in scope, and required oversight cadence.

What determines the scope of oversight
  • Delegated surface: MSPs, internal IT teams, and third-party providers in scope
  • Responsibility domains: identity, endpoint management, patching, backups, logging, and access
  • Cadence: oversight rhythm, escalation thresholds, and reporting expectations

How this fits into the bigger picture

MSP security oversight is an operations service that reduces the risk of delegated responsibility quietly failing or degrading over time. It ensures security expectations assigned to MSPs and hybrid delivery teams remain owned, tracked, and enforced over time.

This service does not replace an MSP or perform operational security work. It provides oversight and escalation discipline so delegated responsibilities are accountable and sustained.

Leadership
Ensures delegated responsibilities remain accountable and enforced.
Operations
Reduces handoff failures between internal teams and providers.
Assurance
Reduces chronic gaps created by scope exclusions and drift.
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